Reference

How fg888 Handles Your Personal Information

Your account data belongs to you. This page explains exactly what fg888 collects, why we collect it, and how you can request changes or deletion — access and eligibility depend on your local law and the region you are in.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to request data changesClear retention rulesBangladesh-region scope

Explore the Lobby Read FAQ

What We Collect and Why It Matters

fg888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with fg888, we collect the information needed to verify your identity and process your transactions. This includes your name, contact details, device identifiers and payment references — for example, the mobile wallet number linked to your bKash, Nagad or Rocket transfers.

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We do not store your full wallet PIN or bank credentials; only the reference data needed to match your deposit to your account is kept on record. We also collect session data: the device type you used, the browser or app version, and the pages you
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visited inside the lobby. This helps us keep your account secure and spot unusual access patterns. Location data is collected only at the level your device permits and is used solely to check regional eligibility — access to our platform depends on local law and the
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eligible regions we serve. All data is processed under a strict internal access policy: only the teams that need it to operate your account or investigate a support request can view it. We do not sell your personal data to third parties. Any third-party service we
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use — such as a payment processor handling your Nagad or Rocket transaction — receives only the minimum data required to complete that function.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at fg888 runs across four areas: how we secure stored data, how we handle cookies, how long we keep your records, and how you can act on your rights. Each area has a clear rule we follow consistently.

Account Security

Your account is protected by SSL encryption on every session. Login activity is logged by device, so any access from an unrecognised device triggers a verification step before the lobby loads.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and analytical cookies to understand which sections of the platform you use most. You can clear cookies through your mobile browser settings at any time.

Data Retention Rules

We keep your account data for as long as your account is active. If you close your account, transaction records linked to bKash, Nagad or Rocket payments are retained for the period required by applicable financial rules, then deleted.

Your Rights and How to Use Them

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion. Submit requests via live chat or email. We will confirm receipt and give you a clear timeline for the response.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold, request a correction or ask us to delete your account information, contact our support team directly. We aim to respond to all data-related requests within a reasonable timeframe. You can reach us through the channels below.

Live Chat Support Open the chat icon inside your fg888 account. Describe your data request clearly and our team will log it and respond with next steps.

Email Request Send a written data request to our support email address. Include your registered mobile number and specify whether you want access, correction or deletion.

Account Settings Path Some data updates — like your registered phone number or linked wallet for bKash, Nagad or Rocket — can be changed directly from the Account Settings screen.

Common Questions About This Privacy Policy

These are the questions we hear most often about how fg888 handles personal data. If yours is not listed here, reach out through live chat or email and we will give you a direct answer.

We collect your name, mobile number, device details and payment references — such as the wallet number you use for bKash, Nagad or Rocket deposits. We do not store wallet PINs or full bank credentials.

Yes. Submit a data access request through live chat or email, with your registered mobile number. We will compile your account data and share it with you within a reasonable timeframe.

Contact support via live chat or email and request account deletion. Transaction records tied to bKash, Nagad or Rocket payments may be held for a retention period required by applicable rules before full deletion.

We do not sell your data. Payment processors handling your Nagad or Rocket transactions receive only the minimum reference data needed to match and complete your transfer. No marketing third parties receive your details.

We use session and analytical cookies. Session cookies keep your account active while you browse. Analytical cookies help us improve the mobile experience. Clear them any time through your phone's browser settings.

This policy covers all accounts on fg888. Access to our platform depends on local law and eligible regions. If you are unsure whether you can use the platform where you are, check your local legal position before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How fg888 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About This Privacy Policy

01 What personal data does fg888 collect when I open an account?

02 Can I see all the data fg888 holds about me?

03 How do I ask fg888 to delete my personal data?

04 Does fg888 share my data with third parties?

05 How does fg888 handle cookies on mobile?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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